taka15 Privacy Policy

1 Registration & Account Data

• Full legal name as it appears on official identification documents.
• Date of birth (to verify you are 21 years of age or older).
• Mobile phone number and email address.
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or elsewhere in Bangladesh).
• Username and encrypted password credentials.
• National ID number or passport number for KYC (Know Your Customer) verification.

2 Financial & Transaction Data

• Mobile wallet details (bKash, Nagad, Rocket, Upay account numbers).
• Bank account details for players using Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other Bangladeshi banks.
• Transaction history including deposits, withdrawals, and bet amounts in BDT.
• Payment method type and transaction reference numbers.
• Fraud screening signals associated with payment events.

3 Usage & Technical Data

• IP address and approximate geographic location at time of login.
• Device type, operating system, and browser version.
• Pages visited, features used, games played, and session duration.
• Betting and gaming activity logs including wager amounts, game results, and session times.
• Cookies and session tokens used to maintain your login state and preferences.

4 Communications Data

• Records of communications between you and our support team via email or live chat.
• Feedback, complaints, or dispute submissions you initiate.
• Marketing communication preferences (opt-in or opt-out status).
• Responsible gaming declarations and self-exclusion requests.

5 Platform Operation & Account Management

Your registration data is used to create and manage your taka15 account, authenticate your identity at login, and personalise your experience on the platform. Without this data, we cannot provide the core service. Account data is also used to enforce responsible gaming measures, including age verification to confirm eligibility for players aged 21 and above.

6 Payment Processing & Fraud Prevention

Financial data is processed exclusively to facilitate deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer). taka15 applies automated fraud detection to flag unusual transaction patterns. In cases of suspected fraud or money laundering, we are legally obligated to retain relevant transaction data and may share it with law enforcement authorities upon lawful request.

7 Legal Compliance & Regulatory Obligations

taka15 is required to collect and retain certain categories of personal and financial data to fulfil its legal and compliance obligations. This includes KYC (Know Your Customer) verification, anti-money laundering (AML) checks, and responsible gaming monitoring. Data retained for compliance purposes is held only for as long as required by the applicable legal obligation, after which it is securely deleted.

8 Service Improvement & Analytics

Aggregated and anonymised usage data helps taka15 understand how players interact with the platform, which games are most popular, and where the user experience can be improved. This analysis is conducted on a population level and is not used to draw conclusions about individual players. Individual-level usage data is used only when investigating a specific account issue or support request.

9 Marketing Communications

With your explicit consent, taka15 may send you promotional communications about new games, bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), and cricket betting events including BPL and T20 tournaments. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or by updating your account preferences. Opting out of marketing will not affect your ability to use the platform.

10 Payment Service Providers

To process your deposits and withdrawals, taka15 shares the minimum required financial details with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your Bangladeshi bank). These providers are independent data controllers and are subject to their own privacy policies and regulatory obligations. taka15 does not store full bank account credentials on its own servers.

11 Game Content Providers

Games on the taka15 platform are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive a session token and anonymised player identifier to enable gameplay. They do not receive your full name, contact details, or financial information unless this is technically required for a specific live-dealer integration, in which case data sharing is governed by a data processing agreement.

12 Legal & Regulatory Authorities

taka15 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where legally compelled to do so, or where we reasonably believe that disclosure is necessary to prevent harm, investigate suspected fraud, or protect the rights and safety of taka15, its players, or the general public. We will notify affected players of any disclosure where we are legally permitted to do so.

13 Right of Access

You may request a full copy of the personal data taka15 holds about you. We will provide this within a reasonable timeframe at no cost, unless the request is manifestly unfounded or excessive.

14 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact our support team with the relevant details and we will update your records promptly.

15 Right to Erasure

You may request that taka15 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. Note that erasure requests may be limited where taka15 has a legal obligation to retain data (for example, transaction records for AML compliance).

16 Right to Restrict Processing

In certain circumstances you may request that taka15 restrict the processing of your personal data — for example, while a data accuracy dispute is being resolved, or while an objection to processing is assessed.

17 Right to Object to Marketing

You may object to the processing of your personal data for direct marketing purposes at any time. taka15 will cease marketing communications promptly upon receiving your request. Objecting to marketing will not affect the availability of the core platform service.

18 Essential Cookies

These cookies are strictly necessary for the platform to function. They enable features such as maintaining your login session, storing your language and currency preferences, and protecting against cross-site request forgery. Essential cookies cannot be disabled without significantly impairing the platform experience.

19 Analytics Cookies

Analytics cookies allow taka15 to understand how players navigate the platform, which game categories attract the most engagement, and where technical errors may occur. Data collected via analytics cookies is aggregated and anonymised. You may opt out of analytics cookies via your browser settings or device privacy controls without affecting access to the core platform.

20 Managing Your Cookie Preferences

Most web browsers and mobile devices allow you to control cookie settings through their respective settings menus. You can choose to block all non-essential cookies, clear existing cookies, or receive notifications when a new cookie is set. Please note that disabling certain cookies may affect the functionality of some platform features. taka15 does not use third-party advertising cookies or behavioural targeting cookies.